Emerson Group places Customer Service and Call Center Personnel within the Philadelphia and South Jersey region’s top companies. The principal tasks of Customer Service and Call Center professionals are to act as intermediaries with the public. They handle customer inquiries, explain the organization’s product, services or policies and refer customers to appropriate channels. How the Customer Service professional accomplishes these tasks has changed dramatically with the advent of voice mail and email technology. Customer Service now encompasses both voice and virtual response as a means to interact with consumers and the general public. Clients seek our assistance in identifying top talent in the following areas:
- Customer Service Representatives
- Call Center Representatives
- Telemarketing Representatives
- Supervisors
- Managers
- Directors
